We know you're going to love our fantastic selection, super-low prices and exceptional customer service. That's why we're proud to stand behind our products and offer you a 100% satisfaction guarantee.
If for any reason you are not 100% satisfied with your purchase, you may return the undamaged item in its original condition within 30 days from the ship date for a full refund (excludes any shipping fees from the orignal transaction). Custom-made orders are eligible for partial refund only.
30 Day guarantee does not apply to orders outside the United States.
How to Initiate a Return and Refund
To initiate a return, please follow the instructions below:
(1) Email us at email@example.com with your name and order number and request for a return authorization. We will NOT accept a return without a return authorization number.
(2) Upon receiving a return authorization number, follow the instructions in the email. Or, if you were assigned your return authorization number over the phone, follow the instructions on the return insert included in your package. If you did not receive an insert (or have misplaced it), simply write down the following information on a slip of paper and include it in your package: 1. Your return authorization number 2. Order number 3. Full name 4. Address 5. Phone (optional) 6. Email.
(3) When we receive the package, the product is inspected, checked for damages, and tested to verify authenticity. This may take approximately 7 days. Any shipping fees that may have applied on the original transaction are non-refundable. Please allow at least 2-3 business days for your credit to appear on your statement after the credit has been processed.
For extra safety, do not indicate the contents of the package in any way on the outside of the box and do not address the package to our full title, Diamond-Me. For a more secure return, we recommend getting a tracking number for your package and opting for signature confirmation.
Online Refund Support
We usually respond to emails within 24 hours excluding weekends and holidays.
Phone Refund Support
(800) 843-5751 Monday - Friday, 9:30am - 5pm PT. Closed between 12:30pm - 2pm.
Customer Service representatives are standing by to assist you. Please be patient when calling, as our representatives may be assisting other customers. If we miss your call, please feel welcome to email us instead.
90 Day Warranty
All our products come with a free 90 day warranty that entitles the customer to the following services:
(1) Exchange for the same product in a different ring size (if applicable) OR for a product of equal or lesser value.
(2) Ring sizing (limited to the ring’s sizing capacity).
(3) Refinishing. Includes cleaning, polishing and rhodium.
Customer is responsible for all shipping fees, which includes sending the product(s) to Diamond-Me and having the product(s) shipped back to the customer. Warranty does not apply to orders outside of the United States.
Voiding of Warranty
If at any time a piece of jewelry from Diamond-Me is tampered with or serviced by any jewelers other than our own, which includes ring sizing, diamond replacement or other jewelry services, all manufacturer's warranties become null and void and we can no longer accept the item as a return or exchange. We regret having this policy, however we cannot be sure of the skill of any jewelers other than our own, and we cannot accept returns on any items that may have been damaged. Please contact us for any questions about this policy.